24 Hour Crisis Hotline: (269) 445-2451

1-800-323-0335 (TTY Call 711/MRC)

For services, Customer Service, and Compliance

Compliance Hotline: (269) 228-5120
For Anonymous Reporting

Main Line: (269) 445-2451

Fax: (269) 445-3216

Patient Advocacy

For electronic documentation needs, please navigate to the Members Material Page!

Recipient Rights

Based upon the public mental health system's obligation under the Michigan Mental Health Code to assure that your rights and responsibilities as a citizen of the United States, of the State of Michigan, and a consumer of public mental health services are protected and supported, the following Consumer Bill of Rights and Responsibilities is established.


NOTIFICATION OF RIGHTS 

You have the right to be informed of your rights as a consumer of public mental health services in a manner and frequency you understand.  At the time services are first requested an applicant will be provided a summary of Chapter 7 and 7A.  A complete copy of chapter 7 and 7A will be available for review by applicants and recipients.

TREATMENT RIGHTS
RIGHT TO CONSENT 
CONFIDENTIALITY RIGHTS 
RIGHT TO APPEAL/GRIEVE TREATMENT DECISIONS
CONSUMER BILL OF RESPONSIBILITIES
ACCESS TO RECORDS RIGHTS
CIVIL RIGHTS

FOR MORE INFORMATION ABOUT RECIPIENT RIGHTS CONTACT

Barongiere Lovelace - Recipient Rights Director

Woodlands Behavioral Healthcare Network

P: (800) 323-0335

F: (269) 228-5226

What happens if I feel my rights have been violated?

You, as a recipient of community mental health services, have the right to:

  • Be free from abuse and neglect.

  • Be treated with dignity and respect.

  • Have your confidentiality upheld.

If you feel any of your rights have been violated, please call the Woodland’s Recipient Rights Director at (800) 323-0335.

CUSTOMER SERVICES

YOUR SATISFACTION IS OUR PRIORITY.

Customer Services is here to assist you when:

  • You are not happy with your services.

  • You need help with service choices or changing providers.

  • You want help locating information about places to get help.

FREQUENTLY ASKED QUESTIONS

What if I do not agree with Woodland's decision about my need for services?

We will notify you if we decide to deny your request for services or reduce, suspend or terminate the services you already receive. You have the right to file an appeal and/or request a state fair hearing when you do not agree with such a decision (state fair hearings are only available if you are covered by Medicaid).

To file an appeal, please call Customer Services at

(269) 445-2451 or toll free at (800) 323-0335.

What if I am not happy with the way my services were provided or the way I was treated?

If you are ever unhappy with the way your services are provided or how you are treated, we need to know. We strive to create an exceptional network of providers, so you can get the best, most effective treatment possible. Please tell us about any disappointing experiences you have within the community mental health system.

To file a grievance, please call Customer Services at

(269) 445-2451 or toll free at (800) 323-0335